Privacy Policy

Effective date: October 1, 2026.

Who we are

Rentor, Corp. manages residential rental property in Eureka and across Humboldt County, California. Rentor, Corp. is a California-licensed real estate corporation, DRE# 01527620. Designated broker-officer: Henry Hammacher, DRE# 01895083. Office: 3109 H St. Eureka, CA 95503. In this policy, "Rentor," "we" and "us" mean Rentor, Corp.; "you" means anyone who uses rentor.com or contacts us.

What we collect

What you send through our forms: your name, email, phone number, rental property address, bedrooms and bathrooms, preferred contact method, and any notes or messages.
Rental and management records: rental applications, leases and property management agreements, maintenance requests, and rent and owner payment records. These are handled in our property management system and portals.
Calls, emails and texts you exchange with our team.
Website usage data: pages viewed, how you arrived (for example a search or an ad link with campaign tags), and basic device and browser information, collected by Google Analytics.
Security data: signals Cloudflare Turnstile uses to tell people from automated bots when a form is submitted.

How we use it

To answer your request, prepare a rental analysis and follow up the way you asked.
To manage properties: leasing, tenant screening, maintenance, rent collection and owner reporting.
To keep our forms free of spam and abuse.
To understand which pages and campaigns bring people to us, so we can improve the site.
To meet our legal, licensing and recordkeeping duties.

Who receives it

We use service providers that process information for us so we can run the business. They may use it only to provide their service to Rentor.

Supabase stores website form submissions.
Rentvine is our property management system. Owner inquiries, applications, leases, maintenance and payments live there.
Rentvine also creates a follow-up task for the Rentor team member who handles your inquiry.
Google Chat alerts our staff that a new inquiry arrived.
Google Analytics measures website traffic.
Google Firebase Hosting serves this website and processes standard request data such as IP address and browser type.
Cloudflare Turnstile checks form submissions for bots.
Our booking page (myrentor.rentor.com/book). If you choose to book a call after sending the owner form, your name, email and phone are passed to it so you don't have to type them again.

We may also share information when the law requires it, to protect our rights or someone's safety, or with a buyer if the business is sold.

We do not sell or share your personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use advertising pixels on rentor.com. If that ever changes, we will update this policy first and give you a way to opt out.

Text Messaging Terms

These terms cover text messages from Rentor, sent from 707.444.3835, to the phone number you provided.

What we text about: replies to your inquiry, your rental analysis, scheduling, your tenancy or property, maintenance updates and customer support. We do not send marketing texts.
Consent: we text you only if you agree, for example by checking the text-message box on our form. Agreeing is not a condition of buying or renting anything from us.
Frequency: message frequency varies with your request.
Cost: message and data rates may apply.
Opt out: reply STOP at any time. We will send one text confirming you are unsubscribed, then stop. To rejoin, opt in again.
Help: reply HELP, call 707.444.3835 or email Support@Rentor.com.
Carriers are not liable for delayed or undelivered messages.
Your opt-in stays with us. We never share or sell your text-message consent or phone number with anyone for their own marketing.

Cookies and analytics

See our Cookie Policy for the cookies rentor.com uses and how to control them. Our site does not change how it behaves when a browser sends a "Do Not Track" signal. Because we do not sell or share personal information, there is nothing for a Global Privacy Control signal to opt you out of, but we treat it as a request not to sell or share.

Your choices and privacy requests

As a courtesy to everyone we work with, you can ask us to tell you what personal information we hold about you, to correct it, or to delete it. We will not treat you differently for asking. To make a request, email Support@Rentor.com or call 707.444.3835. We will confirm your identity before acting, and an authorized agent may ask on your behalf with your written permission. Some records, such as leases, payment records and records the law or the DRE requires us to keep, may not be deleted until we no longer need to keep them.

You can also stop texts with STOP and unsubscribe from non-transactional email with the link in the email.

How long we keep it

We keep website inquiries and related messages for 3 years after our last contact, and ad-campaign tags in your browser for up to 30 days. We keep leases, management agreements, payment and other business records for as long as real estate and tax law require, then delete or de-identify them.

Security

We use reasonable administrative, technical and physical safeguards and limit access to people and providers who need it. No system is perfectly secure.

Children

rentor.com is not directed to children under 13, and we do not knowingly collect their personal information.

Changes and contact

We may update this policy and will post the new version here with its date. Questions: Support@Rentor.com, 707.444.3835, or 3109 H St. Eureka, CA 95503.